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Our operator service is designed for companies from any field wishing to focus on their core business areas while leaving connecting calls to professionals.
Operator the calling card of the company
Service users ensure that their calls are handled by a highly trained and motivated operator with good language skills. At the same time, customers are freed from having to take care of their telephone exchange resources.
Directing calls
The operator service is carried out either by directing the customer's incoming calls through a general telephone network to DialOk's answering system or by connecting the customer's switchboard into DialOk's answering system with as many fixed connections as it requires to produce the agreed service.
Calls directed through the general telephone network are connected to the customer's extension numbers, mobile numbers or other numbers agreed with the customer.
General access control systems can be connected to the service.
The operator service can be easily realized in all traditional and VoIP answering systems. DialOk's technical customer service personnel take care of delivering all key information and handling programming requests.
The operator service in short
Calls are answered on weekdays between 7 am and 8 pm or as agreed upon.
Connecting calls and leaving messages are carried out as agreed upon.
Each customer will be designated a required number of operators, who are familiar with the respective customer organization and telephone traffic while working as a contact person between the customer organization and DialOk.
Basic service languages include: Finnish, Swedish and English.
The automatic service report includes details such as: time, answer speed, duration and target number. If desired, the specification can also include department or cost Center details.
The supplied electronic directory makes it convenient for the customer to update the internal telephone directory, details on absences and other organizational information. DialOk operators simultaneously receive an update on any entered details.
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