 |
|
|
 |
|
|
|
|
 |
|
|
|
|
|
The development of business operations, internationalization, increased communications and mobility of personnel set challenges to companies accessibility chains.
Besides advanced answering systems and intelligent phone networks a successful accessibility chain needs a living person to handle the contacts from their customers, partners and other parties.
There are, however, situations in everyday work in which its impossible to handle any contacts.
Answering and forwarding the calls of our customer organizations as well as transmitting messages is the most essential part of DialOk operator services.
The operator is an important link in the accessibility chain without taking any stand on the business operations. It is operators job to know where to find a person, a product or a service within the organization.
Basic organizational information such as name, title, sphere of responsibilities and contact information is sufficient for the operator to handle calls businesslike, being a skilled calling card of the company.
The more detailed information about the movements of the personnel the operator has the easier and more efficient the handling of the calls gets. Diccas tools such as Diccas web and Diccas wap are developed to forward and monitor this information.
Our customer organizations can easily update their organizational information and transmit additional information to DialOk operators with Diccas web. Located in the Internet Diccas web is companys enlarged electrical internal directory secured with encrypted connection.
Diccas wap is designed for companies using GSM exchange network solution or having mobile personnel. Diccas wap users can update their own informational details in the directory by pushing just a few buttons. Diccas wap is operational in almost every mobile phone model.
Additional information about Diccas tools at: asiakaspalvelu(at)dialok.fi
|
 |
 |
|
|
|
|
|
|
|
|
|
